Challenge
When pandemics, epidemics, and other emergencies occur that close businesses, reopening often happens in stages. In the past, restaurants have needed to find ways to adhere with public health measures. One of the measures many restaurants follow in such situations is contact tracing. Restaurants need to keep track of everyone coming into the restaurant to ensure that close contacts can be made aware if an outbreak or other incident occurs.
Normally a process like this adds additional work for restaurant staff when customers check in manually. That process leaves room for error and security risks if done on paper. Using a digital solution gives smart restaurants a more efficient check-in process that eliminates those risks.
Solution
SimplyDigital offers the Contact Tracing for Smart Restaurants use case. This use case enables restaurants to allow customers to easily check in using their mobile devices. Customers simply check themselves in at the restaurant using an SMS shortcode or a form they access by scanning a QR code. Once a customer checks in they automatically receive a confirmation message that verifies they checked in. This page is then usable check-in proof that they can show staff.
This restaurant contact tracing solution enables smart restaurants to reduce the time they spend managing customer check-ins. It ensures that the check-in process is as simple as possible for customers and staff alike.
Steps to Success
- When a customer comes in, they are prompted by staff to text a shortcode or utilize a QR code to provide contact tracing details.
- Customer data is stored in a centralized database and their inputs through the form or SMS receive timestamps to help ensure that both the restaurant and public health can identify when exposures occur.
- If an exposure occurs, the data is easy to provide to health authorities if necessary. The restaurant can also share the news of the exposure using a quick alert.
Best Outcome
- Simplify the process for notifying customers of outbreaks during pandemics and epidemics.
- Easily comply with public health protocols.
- Reduce the risk of exposure to diseases.