When a user views a specific client in the CRM, they will notice that on that customer profile there is now a "Send Email" button. This will pull up a modal that allows you to select an email template. Or, you can select "Personal Email" and type a quick, text-only email yourself.
Currently, no. The templates are easily created by opening up a new email project or an existing one and saving them as a template. During that saving process, select "Personal Email" and you'll be able to access those using the process above
This allows staff to reach out and communicate with contacts on a one on one basis or send unique cases communications that fit their needs directly. While many times segmenting a customer group works, there are always outliers and this allows a staff member to communicate directly to that group quickly and easily without having to build out an email campaign first.