Many foodbanks are looking for a better way to manage their delivery related communications, without adding anymore manual work to the organization’s plate. Some issues that they face include sending reminders based on delivery scheduling, determining whether a client can receive the delivery before it goes out, and connecting those who cancel deliveries with rescheduling options. All of these difficulties can be addressed using automated technology. So how exactly can this be achieved, and what tools are necessary for the job?
SimplyCast presents the idea of the Foodbank Delivery Reminders Solution. This was created to help foodbank clients keep track of their deliveries, and ensure they are given an opportunity to reschedule if necessary. This solution makes use of several engagement and automation tools to keep foodbanks are their clients in the loop regarding food deliveries, and ensure everyone’s needs are met. Some examples of technology used in this case include API connectivity, the ability to send text message and phone call-based reminders, and automation that simplifies the rescheduling process. All of these factors help create the Foodbank Delivery Reminders Solution, and we are going to break down the process step by step in this blog.
How to Use the Digital Solution
Foodbanks often have clients that are unable to pick up their food for a variety of reasons. These organizations want to accommodate these clients by offering delivery services, which is where the automated solution comes into play. SimplyCast anticipated the need for a delivery system that incorporates automation, to ensure clients receive what they need, and are able to reschedule without complications. This solution is able to integrate with existing delivery scheduling tools, use messages that adapt to client preferences, and allows clients to cancel or reschedule their deliveries without a hassle. Text message and phone based reminders along with other automated tools are what keeps this solution running, and we have identified the specific steps involved in using our system.
Step 1- Integrate Scheduling
If there is an existing delivery scheduling system available, it can be integrated with the digital solution to automate reminders. This allows any existing processes to be maintained, while also making the most out of automation. Since managing reminders while also handling scheduling can become overwhelming, having a system capable of handling any cancellations is a great asset for foodbanks.
Step 2- Adaptive Messages
It is crucial to ensure clients receive their reminders regarding delivery status. The communication methods used make a huge difference in how easy it is for clients to verify their delivery preferences. This solution allows clients to confirm whether they can receive their food order via text message, phone call, or a combination of both.
Step 3- Delivery Confirmation
The reminder messages can include options to cancel or confirm the delivery, based on whether they can accept the scheduled delivery. If a client chooses to cancel their delivery, they will be redirected to a page to reschedule, if the reminder was sent through text message. If they opted for the phone call, they will be connected to a representative who can help them with the rescheduling.
Why SimplyCast?
That’s the summary of what it takes to create an effective foodbank delivery solution, and it’s only scratching the surface of what is possible when it comes to using digital technology to help companies manage their day-to-day operations.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.
Interested?
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works. Let them know you’re looking at UC0000026, Foodbank Delivery Reminders, when your demo begins.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your foodbank delivery system more effectively.
