Digital technology is advancing rapidly. This results in the constant development of new business tools and technologies. Businesses have already struggled to adapt to recent technologies, with some still using technology and tools some 20 years out of date. A business adopting these modern technologies may turn to digital adoption programs for help with training and funding. To do this without the aid of automation, the agency facilitating the digital adoption program needs to send several manual emails regularly, keep a large quantity of account data organized, and screen every application my hand regardless of how long it may be or how many errors may invalidate it. Agencies can show their willingness to use digital tools while saving themselves extra unnecessary work. How is this possible?
SimplyCast introduces the Digital Adoption use case. This is an automated system that helps agencies manage their clients and facilitate better technological adoption in the workplace. These agencies are often handling multiple clients at once and have deeply busy schedules, so leveraging innovation to reduce the amount of work to be done is essential. By implementing automation rules and tools that allow the application process to proceed without manual oversight, the agency can accelerate the application review process without diminishing the quality of the service.
An automated solution can solve many potential challenges that agencies might face. It can help to resolve issues and shorten the time spent on application packages. Convenience and effective onboarding also improve the experience for client businesses, which should improve relationships between businesses and the agency.
Benefits of a Digital Adoption Solution
SimplyCast anticipated the need for a means of handling applicant processing and management that stops work from becoming too daunting. By using an array of automation tools, the agency can ensure that their clients are treated consistently and improve their business practices. This should enable the agency to quickly filter and process client applications while tailoring the messages based on the needs of the individual client. This program allows for continuous monitoring of clients’ place in the process, reporting to account managers when necessary and sending automated messages to help with the onboarding process. Applicants who are not accepted can also be sent a message that explains the reason for their rejection, allowing applicants to be more successful next time. These benefits occur within a simple 3-step process.
Program Application
Setting up a form that can respond and change based on user input and provide insights to the account manager who will receive the form responses is of utmost importance. This means that account managers can put their best foot forward in initial meetings, and pre-prepare important documents based on the applicant’s responses. A conditional form that routes through a decision to assign an account manager based on specific criteria will allow for the responsive form to record results that can be viewed to prepare for a meeting, while saving administrative time.
Automated Follow-up
By templating follow-up or progression messages beforehand, you can ensure that applicants receive frequent, consistent updates and expectations are set early. Setting these expectations helps to improve client experience, organize details, and maintain a constant level of support throughout the digital adoption process. Not only does this save time, but it also allows the agency to react quickly and uniquely to client needs.
Assess and Manage Reimbursement Claims
Once clients have begun the process, they will need to account for expenses covered by grants or other funding. Keeping track of who is receiving what funding and where they are in the process of redeeming that funding could be complicated, but with pipeline tracking it becomes information available to staff immediately. This helps keep everyone organized and on task.
Why SimplyCast?
These are just some of the benefits that the Digital Adoption use case can offer, and just one of our many Smart Government use cases. SimplyCast is committed to enhancing the relationships between governments, intermediary agents, and businesses. By improving communication between these three organizations, customers should benefit as well.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.
Interested?
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your solution more efficiently. Let us know that you’re looking at the Digital Adoption use case or use case ID OUC048 to help us get you started quickly.
