Many product-centered companies struggle with maintaining clear lines of communication between the various departments of their organization. This difficult communications network is essential for managing work orders. If, for example, your customer base suddenly expands, work orders will strain a flawed system and you will ultimately disappoint customers. If your work order communications are solid, sudden spikes in scaling should be no problem at all. Ensuring that information shared by a between departments is stored in a central location and easily accessible can be a daunting prospect.
A digital solution can help by acting as a hub for these types of communications and ensuring that key work order details are recorded and stored correctly. By automating these tasks, you also provide more time for your teams to achieve other goals.
SimplyCast presents the idea of the Work Order Processing use case, a complete solution for managing the information tied to a work order and communicating that information effectively.
The solution works by leveraging digital forms in and dynamic emails. These tools work together with information management to noticeably increase the ease of access for work order details.
3 Benefits
SimplyCast anticipated the need for businesses to centralize the way work order information is handled.
If implemented correctly, three main benefits can be identified for digital work order management.
1 – Ease of Access
Input forms allow clients the ability to use a single form to submit different work orders, which consolidates the user experience. By filling out this form with order-specific criteria, automation tools can then be used to filter the request and send the submission to the correct department. Once sent, the department management can then assign the order to a specific staff member. All of this can be done automatically, saving some time in communication for clients, staff, and management.
2 – Automatic Notifications
Web forms can also trigger internal notifications to send whenever they are submitted. This improves the way that different teams communicate and manage their workload, making sure that all teams are aware of what is going on with a given work order. By using this system, everyone that is working on a specific order can be notified immediately, without the need for any back-and-forth unless the order is unclear. In turn, this allows for more time to be spent working on orders.
3 – Data Organization
Each time a form is submitted, or a notification is sent, the pipeline for your work order processing can be updated. This pipeline can display which work orders are in what stage of the process. By identifying these things in a color-coded, easy to read dashboard you make it easy for any team within a company to assess your work order situation. A quick look can show you spikes in work orders, bottlenecks and more. This takes some stress off of overloaded workers and helps to provide deeper insight into your work order process.
Why SimplyCast?
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.
Interested?
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your Work Order communications more efficiently. Let us know you’re looking at UC0000014 Work Order Processing so that we can help you get started!
