Companies that collect and use the personal data of the populace face several challenges when it comes to processing data erasure requests. In several places in the world, companies are required to provide the means for users to alter how they use personal data. This allows users to opt-out of data-sharing or data-selling, as well as manage what information the company can collect. As a result, companies face challenges such as: making it easy for individuals to request data erasure, ensuring requestor identity is verified before erasing data, and bridging the gap from verification to the deletion of data.
A digital solution would help address these challenges and enable companies to automate data erasure requests, leaving staff free to handle those requests more quickly.
SimplyCast presents the data erasure request use case, a hyperautomation system which allows software companies to easily process data erasure requests by pre-defining the internal process and streamlining the communication involved. This solution is a simple-to-track process that ensures that records are kept of requests, and staff act on them promptly.
Benefits of Data Erasure
SimplyCast anticipated need for data management tools which can help companies manage their data handling. Our goal is to ensure that data administrators can easily process data erasure requests, focusing most of their efforts on the actual adjustment or deletion of data. This solution makes use of four key factors: digital data erasure request forms, internal notifications to contact the correct individuals at each stage, a built-in identity verification process and tracking pipelines used to ensure all requests are processed.
Tracking All Active Data Erasure Requests
First, a digital data erasure form is created, when an individual wants to request an erasure of all data associated with them or change how their data is collected, they can fill out a form with key identifiers. These identifiers are then recorded and used to guide the data erasure process. With the information received in the form, administrators can track active data erasure requests with ease.
Simplified Methods of Communication
Once the data erasure request form is filled out, it sends a notification to account managers (or others with similar types of access), which starts the verification process. This is important, as data erasure is sensitive and can have legal repercussions if not dealt with correctly. Similarly, once the user’s identity is verified, account managers can progress the process to the next stage, which notifies a systems administrator. This method enables administrators to communicate effectively and swiftly. This also minimizes the time spent on communication between user and account managers, as well as account managers and system administrators.
Ensuring All Data Erasure Requests Are Completed
By using a pipeline to progress the user through each stage of data erasure, companies can ensure that not even the erasure request is left behind. This allows management to identify any issues or bottlenecks in their data management process and track the number of contacts opting out of data collection or sharing as needed. By extension, this also allows system administrators to identify how much time they spend managing requests like this, which improves system admin task turnaround.
Why SimplyCast?
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.
Interested?
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your Data Erasure more efficiently. Let us know you’re looking at UC0000015, Data Erasure Requests so we can help you get started.
